Customer Care
Everything you need to get the most out of your Polar products — and a real person to talk to whenever you need one. Browse the resources below, or reach our Stow, Ohio team directly Monday through Friday.
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Call us1.800.763.8423
330.253.9973 - Emailpolar@polarproducts.com
- HoursMon–Fri, 8:30 a.m.–4:30 p.m. EST
How can we help?
Contact Us
Reach our team by phone or email — real people, ready to help.
Frequently Asked Questions
Quick answers about products, orders, sizing, and use.
Manuals & Videos
Product manuals and step-by-step setup videos for your Polar gear.
Returns & Exchanges
Our return and exchange policy and how to start one.
Shipping & International Orders
Shipping timelines, costs, and international ordering details.
Warranty
What's covered and how to make a warranty claim.
Medical Insurance
Using insurance and superbills toward eligible products.
FSA / HSA
Which Polar products qualify for FSA and HSA reimbursement.
Non-Profit Cooling Programs
Cooling assistance programs for members of the community in need.
Catalogs & Educational Materials
Request a catalog and free educational resources by mail.
Multiple Sclerosis Info
Cooling information and resources for the MS community.
Prefer to talk to a person?
Our customer care team is based right here at our Stow, Ohio headquarters — no call centers, no scripts. Call, email, or send us a message and a real person will get right back to you.
Our address
Polar Products Inc.3380 Cavalier Trail, Stow, Ohio 44224
Phone: 1.800.763.8423 • 330.253.9973
Email: polar@polarproducts.com
Monday–Friday, 8:30 a.m.–4:30 p.m. EST